General terms and conditions
By subscribing to our website, server or any other service provided by Servernetic, you ("The Client", "Client", "Customer", "End-user", "They") are agreeing with the Terms of Service set below, as an agreement with Servernetic ("Servernetic", "Netic", "we", "our", "us"). Servernetic reserves the right to suspend and/or terminate any product or service directly supplied by us with or without refund, or prior notice or warning.
Servernetic reserves the right to alter or change the Terms of Service with or without notifying the client of such changes, it is the responsibility of the client to check the Terms of Service periodically. If the Terms of Service set out by Servernetic should change at any time and the client does not, or is not complying with the revised Terms of Service, Servernetic reserves the right to suspend and/or terminate the client's service or server with or without notice or refund.
By accepting these Terms of Service the Client understands and agrees that any breach in them may lead to service termination without refund.
Servernetic will not tolerate any use of our website, content, services, images, logos, or any other material hosted, created or managed directly or indirectly by Servernetic to be re-produced, sold or traded without the written consent of the Servernetic management.
Refunds and Cancellations
Servernetic reserves the right to provide or deny refunds with or without reason, regardless of the refund guidelines below.
Servernetic maintains a 5-day refund policy (including date of purchase as the first day) provided there is a genuine technical issue with the server that takes more than 24 hours to resolve.
Account credits only hold value within Servernetic and hold no external monetary value, they can only be used internally within Servernetic’s system and cannot be refunded.
Any cancellation requests made must be done so 1 day before your service renewal date as to avoid service renewal, Servernetic is not liable for any cancellations places within 24 hours of the due date that lead to the Customer being charged.
When a Customer wishes to close an account or service with Servernetic, they agree that they must put a cancellation request through our system to confirm this, and not through any other means such as, but not limited to; not paying invoices, cancelling any payment subscriptions or emailing us to cancel the account. If the Customer does not send a cancellation request through the appropriate channels, and is as a result charged for a continued service with Servernetic, the Customer is solely liable, and Servernetic holds no liability for any payment reversals or chargebacks due to this.
Servernetic operates under the premise that if the customer does not put a cancellation request through our system, they wish to continue paying and using their service with us. The Customer agrees that if they have not put a cancellation request through the Servernetic’s system, that Servernetic is in no way responsible for any payments or charges made.
Servernetic offers the ability for customers to open and create Payment subscriptions upon creating a service with us. If the Customer opens or creates a payment subscription, or recurring subscription with Servernetic they agree to wholly take liability for the payments, it is the Client's responsibility to maintain and close these subscriptions. Servernetic is in no way responsible for maintaining or closing such payments, any payments made through such system after the Customer wishes to end their services with Servernetic will be the sole responsibility of the Client and Servernetic is not liable for any payment reversal or chargeback as a result of the Client neglecting to close these payments.
Any payments made by Credit Card may be subject to a Credit Card Capture method of Payment. If the Customer wishes to close their account with us, and fails to properly place a cancellation request through Servernetic’s system, Servernetic is not liable for any Credit Card Capture payments made.
All payment invoices will be produced and made available for the customer to view 10 days before payment is due, the Customer will also be emailed a copy of the invoice 10 days before the invoice is due.
Failure to pay the invoice till 5 days after the due date will result in service suspension until the payment is received. If no payment is received within 14 days from the due date, the service will be irreversibly terminated.
Although Servernetic keeps regular backups of our servers and systems. The Client understands that they are solely responsible for their own data management and backups. Servernetic does not hold any liability for data loss. Servernetic does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Servernetic' part).
Servernetic may offer a free MySQL database for some game servers, the Customer understands that this is a free service offered by Servernetic and Servernetic is in no way liable for upkeep, maintenance and backups of such systems. Servernetic is in no way liable for any corruption or data loss of such systems.
Limitations of Liability
The Client expressly acknowledges and agrees that to the fullest extent permitted by applicable law Servernetic shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Servernetic has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service. Nothing in the Terms of Service shall affect the statutory rights of any consumer, exclude or restrict Servernetic' liability arising from fraud or other criminal action or exclude or restrict any liability for death or personal injury arising from the negligence of Servernetic.
Acceptable Usage Policy
The Client agrees not to attempt to modify or change the products or services offered by Servernetic in any way from their original specification. The Client agrees not to upload any malicious content to any server or system operated or sub-operated by Servernetic that could cause harm or impair the performance of Servernetic's systems, The Client understands that doing so will lead to instant termination with no refund.
If The Client gains unintentional permissions or access to any administrative area, or one that is of another Client's, the Customer is required to notify Servernetic immediately, failure to do so will lead to instant termination without refund.
Although if not stated otherwise Servernetic does not employ any soft or hard limits on Disk space, bandwidth, memory usage or CPU usage, the customer agrees that Servernetic reserves the right to take action if the Client operates their services with us in such a way to overuse these resources. Servernetic also reserves the right to take manual action against the Client's service to ensure stability to Servernetic system. Servernetic reserves the right to determine what is determined as "overusage".
The Client understands that excessive use ("Spamming") through the ticket system, emails, telephone, live-chat or any other means of communication between the Client and Servernetic is seen as breaching the AUP.
Any abusive, sexist, homophobic, racist, foul-language, detrimental, or in any way malicious communication made by the Client will be seen as breaching the AUP. Servernetic reserves the right to refuse support, and to terminate if deemed necessary any Client who breaches the AUP without refund.
Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Servernetic servers.
Gameservers & VPS Hosting
If Servernetic in good faith believes your resource usage (CPU / hard drive and network connectivity usage) is and/or will potentially have negative effects on the normal optimal operation of our normal optimal operation of our services, we reserve the right to request you to upgrade to a higher plan or suspend for temporary purpose. If a "Fair-Use" breach occurs, which's determination is solely up to Servernetic, subscriber may have to remove files from or reduce access to subscriber's account to an extent as determined by Servernetic, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that Servernetic may have to take.
Offsite backup Option
Offsite backups on our daily option are taken every 24 hours and uploaded to a cloud storage. The backups are only kept with a history of 5 days, older backups are deleted. For the hourly backup option backups are kept for 2 days. Hourly backups are setup manually, therefore hourly backups will begin 24-48 hours from your servers creation, backups between the time hourly backups are setup and your servers creation will not be available. It may take 48 hours for any daily or hourly backups to be available after your servers creation depending on the time of your order. If you wish to restore a backup you are provided with 5GB download for free each month, in many cases this will be suitable for multiple full backup restorations of your save files. Downloads that exceed this will be charged at 0.05€ per GB downloaded, payable at time of download. Offsite backups are not guaranteed to be available. Upon loss of data, backups may not be available to restore, for example but not limited if our backup storage is compromised. We continue to recommend that you take your own regular offsite backups of your game server save files and we are not liable for any monetary or non-monetary loss in any form for non availability of backups under any circumstances.
We do not store credit card details, nor do we share any customer information with any third-party. Servernetic will never give out personal detail about any Client to any third-parties without the consent of the Client, or a legal warrent.
Last Updated: 06th November 2018