By subscribing to our website, server or any other service provided by Servernetic, you (“The Client”, “Client”, “Customer”, “End-user”, “They”) are agreeing with the Terms of Service set below, as an agreement with Servernetic (“Servernetic”, “Netic”, “we”, “our”, “us”). Servernetic reserves the right to suspend and/or terminate any product or service directly supplied by us with or without refund, or prior notice or warning.
Servernetic reserves the right to alter or change the Terms of Service with or without notifying the client of such changes, it is the responsibility of the client to check the Terms of Service periodically. If the Terms of Service set out by Servernetic should change at any time and the client does not, or is not complying with the revised Terms of Service, Servernetic reserves the right to suspend and/or terminate the client’s service or server with or without notice or refund.
By accepting these Terms of Service the Client understands and agrees that any breach in them may lead to service termination without refund.
Servernetic will not tolerate any use of our website, content, services, images, logos, or any other material hosted, created or managed directly or indirectly by Servernetic to be re-produced, sold or traded without the written consent of the Servernetic management.
Refunds and Cancellations
Servernetic reserves the right to provide or deny refunds with or without reason, regardless of the refund guidelines below.
Servernetic maintains a 5-day refund policy (including date of purchase as the first day) provided there is a genuine technical issue with the server that takes more than 24 hours to resolve.
Account credits only hold value within Servernetic and hold no external monetary value, they can only be used internally within Servernetic’s system and cannot be refunded.
Any cancellation requests made must be done so 1 day before your service renewal date as to avoid service renewal, Servernetic is not liable for any cancellations places within 24 hours of the due date that lead to the Customer being charged.
When a Customer wishes to close an account or service with Servernetic, they agree that they must put a cancellation request through our system to confirm this, and not through any other means such as, but not limited to; not paying invoices, cancelling any payment subscriptions or emailing us to cancel the account. If the Customer does not send a cancellation request through the appropriate channels, and is as a result charged for a continued service with Servernetic, the Customer is solely liable, and Servernetic holds no liability for any payment reversals or chargebacks due to this.
Servernetic operates under the premise that if the customer does not put a cancellation request through our system, they wish to continue paying and using their service with us. The Customer agrees that if they have not put a cancellation request through the Servernetic’s system, that Servernetic is in no way responsible for any payments or charges made.
Servernetic offers the ability for customers to open and create Payment subscriptions upon creating a service with us. If the Customer opens or creates a payment subscription, or recurring subscription with Servernetic they agree to wholly take liability for the payments, it is the Client’s responsibility to maintain and close these subscriptions. Servernetic is in no way responsible for maintaining or closing such payments, any payments made through such system after the Customer wishes to end their services with Servernetic will be the sole responsibility of the Client and Servernetic is not liable for any payment reversal or chargeback as a result of the Client neglecting to close these payments.
Any payments made by Credit Card may be subject to a Credit Card Capture method of Payment. If the Customer wishes to close their account with us, and fails to properly place a cancellation request through Servernetic’s system, Servernetic is not liable for any Credit Card Capture payments made.
All payment invoices will be produced and made available for the customer to view 10 days before payment is due, the Customer will also be emailed a copy of the invoice 10 days before the invoice is due.
Failure to pay the invoice till 5 days after the due date will result in service suspension until the payment is received. If no payment is received within 14 days from the due date, the service will be irreversibly terminated.
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Additional Terms and Conditions; EULAs